AI surveillance means utilizing artificial intelligence in video monitoring systems for security purposes. It means employing deep learning algorithms to process live and recorded videos continuously so as to derive useful insights without necessarily requiring a human analysis.
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AI can recognize occurrences, conducts, things, configurations, deviations, visages, number plates, and audios, among other things. As a result of this real-time alerting capability, footage can be searched instantly, crowd analytics facilitated, and even automatic reporting made, among other smart enhancements. In fact, these AI surveillance platforms convert video data into ‘knowledge’ to enhance physical security.
Highlights:
TECBOMO & NEC
TECBOMO is shaking up the telecommunications industry with its groundbreaking partnership with NEC, a technological powerhouse. This collaboration unlocks a new era of innovation, pushing the boundaries of what's possible. By combining TECBOMO's disruptive spirit with NEC's industry-leading expertise, they're poised to develop cutting-edge solutions that will redefine how we connect and communicate. Get ready for a future where telecommunications are faster, more reliable, and open up a world of exciting new possibilities.
TECBOMO would like to introduce to you NEC's UNIVERGE BLUE:
A cloud-based communications platform designed specifically to empower businesses in a hybrid work environment. With UNIVERGE BLUE, you can unify all your communication channels - voice calls, video conferencing, instant messaging, and more - into a single, user friendly platform. This makes it easier for your employees to stay connected and collaborate, regardless of their location. UNIVERGE BLUE also boasts features like voicemail transcription, business continuity during outages, and AI-powered tools to boost efficiency and customer care. So, if you're looking for a solution to help your business thrive in the hybrid work era, UNIVERGE BLUE is an intelligent choice to make hybrid work - work better.
UNIVERGE BLUE CONNECT
A fully integrated intelligent cloud-based unified communications (UC) solution.
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Univerge Blue Connect: Simplify Your Business Communications
In today's fast-paced business environment, seamless communication is crucial for success. Enter Univerge Blue Connect, a cloud-based intelligent communications platform designed to streamline team collaboration and empower a mobile workforce. This easy-to-use system eliminates the complexities of traditional phone systems, allowing businesses to focus on what matters most: their customers.
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Effortless Setup and Management
Univerge Blue Connect boasts a refreshingly simple setup process. Unlike legacy phone systems that require extensive configuration and on-site hardware, Univerge Blue Connect operates entirely in the cloud. This translates to minimal IT intervention and frees your team from the burden of managing complex equipment.
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The intuitive web interface allows administrators to effortlessly provision users, assign features, and manage call routing rules without any technical expertise. Adding or removing users is a breeze, ensuring your system scales effortlessly alongside your growing business.
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Untethered Collaboration
Univerge Blue Connect empowers your workforce to collaborate and communicate effectively, regardless of location. The mobile app transforms any smartphone or tablet into a powerful business communication tool. Employees can extend their business phone number and extension to their mobile devices, ensuring they never miss an important call.
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Features at Your Fingertips
The Univerge Blue Connect mobile app goes beyond simple call functionality. Users can enjoy a wide range of features designed to enhance communication and collaboration:
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Real-time chat and SMS: Communicate instantly with colleagues and clients through text messaging or a user-friendly chat interface.
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HD video conferencing: Foster closer collaboration and build stronger relationships through high-definition video calls.
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Seamless call flipping: Effortlessly transfer calls between your desk phone and mobile device without any disruption, ensuring continuity on the go.
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Voicemail with transcription: Never miss a message again. Univerge Blue Connect transcribes voicemails, allowing you to quickly scan the text and prioritize your responses.
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Integrated contact list: Access your entire corporate address book directly from your mobile device, eliminating the need to memorize extensions or search for contact information.
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AI Assistant: (Optional feature) Leverage the power of generative AI to access information, schedule meetings, and streamline daily tasks with voice commands.
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Enhanced Desktop Experience
The Univerge Blue Connect desktop application provides a comprehensive suite of features for users who prefer a traditional desktop environment. Enjoy all the benefits of the mobile app, along with additional functionalities designed to optimize productivity:
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Desktop call controls: Manage your calls with ease using intuitive controls for call transfer, holding, conferencing, and more.
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Screen sharing: Collaborate visually by sharing your screen with colleagues during calls or video conferences.
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File sharing: Effortlessly share documents and other files directly within the Univerge Blue Connect platform, streamlining communication and project management.
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Security and Reliability
Univerge Blue Connect prioritizes the security and reliability of your communications. The platform leverages robust security measures to safeguard your data and ensure uninterrupted communication. Regular backups and disaster recovery protocols provide peace of mind, knowing your business-critical communication system is always operational.
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A Cost-Effective Solution
Univerge Blue Connect offers a compelling alternative to traditional phone systems. By eliminating the need for expensive hardware and IT support, businesses can experience significant cost savings. The pay-as-you-go pricing model ensures you only pay for the features and users you need, making Univerge Blue Connect a scalable and budget-friendly solution.
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Improved Customer Experience
Univerge Blue Connect empowers businesses to deliver exceptional customer service. With features like call routing, voicemail transcription, and real-time chat, businesses can ensure their customers are always connected with the right people and receive prompt responses to inquiries.
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Univerge Blue Connect is a transformative solution for businesses seeking to simplify communication, empower their workforce, and enhance customer experience. The easy-to-use platform, combined with a robust feature set and cost-effectiveness, makes Univerge Blue Connect the ideal choice for businesses of all sizes looking to thrive in today's dynamic communication landscape.
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Taking the Next Step
If you're ready to experience the transformative power of Univerge Blue Connect, contact TECBOMO, a certified NEC dealer. They can help you assess your business needs, design a customized solution, and guide you through the seamless implementation process. With Univerge Blue Connect, clear and efficient communication is just a click away.
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WHY CHOOSE A CCAAS SOLUTION?
Today’s contact center teams are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver an exceptional customer experience, can make contact center implementation a daunting task. To help customers ensure that their contact center fully realizes all of its goals, UNIVERGE BLUE offers a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.
Unlike traditional on-premises systems, UNIVERGE BLUE ENGAGE Contact Center (CCaaS) can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips, including artificial intelligence capabilities, powered by UNIVERGE BLUE PULSE™. With no need for bulky on-site equipment, and with our UNIVERGE BLUE experts with you every step of the way, your transition to the cloud is seamless and stress-free.
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Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:
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Support multi-site contact centers and remote agents
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Centralize management from one portal, accessible anywhere, any time
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Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
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Easily manage customizable agent skillsets and statuses
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Centralize the handling of web chat, email, and SMS in a single application with our multi-channel capabilities
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Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
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Send out post-call surveys to measure satisfaction
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Quickly and easily integrate with CRM and WFM systems
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And much more...
UNIFIED WITH UNIVERGE BLUE CONNECT
This new unified platform experience gives every employee in your business the tools they need to work together and with customers to get their job done faster and easier than ever before in one application. As a result, you’ll unlock:
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Faster Service Speed - Advanced call management tools unified within CONNECT give your users better tools to resolve customer calls faster.
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Better Productivity - Let employees quickly and easily collaborate to help each other or a customer.
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Better Service Quality - Supervisors have improved visibility into their customer experience and customer-facing users have better access to other employees.
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Amazing Flexibility - Streamline onboarding and give any user immediate access to help manage customer calls instantly.
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ONE APPLICATION FOR COLLABORATION AND COMMUNICATIONS
The unified experience has everything employees need regardless of their role.
FOR INTERNAL COLLABORATION
Employees that need to collaborate can do so quickly and easily using calls, meetings, chats, and file sharing.
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FOR CUSTOMER COMMUNICATION
Frontline users have all the tools (multichannel queues, active call routing, contact directories) they need to:
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Manage their active calls, chats, SMS texts, and emails
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Measure their performance
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Collaborate internally while CONNECT shields them from other calls
UNIVERGE BLUE ENGAGE
No matter what industry a business is in – developing and maintaining profitable customer relationships is at the core of every healthy business operation. The need to provide superior customer service is no longer a “nice-to-have”, it’s the key to success.
UNIVERGE BLUE ENGAGE Contact Center (CCaaS) provides any size business with a highly secure, end-to-end contact center solution, featuring omni-channel capabilities, notifications, IVR Capabilities, integrations, and reporting. This full-featured solution helps businesses provide superior service levels to their customers and connects them with the people, information, and services that they need quickly and efficiently.
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Provide Superior Service to Your Constituents with Cloud Contact Center
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Before: Contact Centers were centralized, and agents had to be in the office; After: Decentralized and remote
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Before: managing staff in person; After: managing more remote teams
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Before: predictable demand via established channels; After: keep up to demand and open new communication channels
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Cloud Contact Centers (CCaaS) are the ideal tool to ensure not only productive teams but happy customers and less call congestion as issues/inquiries can be resolved on the first call, both now and into the long term
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Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months.
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ENGAGE Contact Center
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Customize your call flows to get your customers and callers where they need to go, on time, every time
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Get real-time insights on customer service interactions, and take action with supervisor tools
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Let callers talk to you how they prefer, with options for voice, chat, SMS, and email
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Outreach tools help you take the conversation beyond inbound, and proactively connect with your community
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Detailed but accessible reports show you the big picture – now, and over time
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Key Features
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Interactive Voice Response (IVR): Help caller self-serve (e.g., check account balance), delivering rapid resolutions without using agent time.
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Smart routing: UNIVERGE BLUE offers multiple routing options to help you get callers to the agent with the right skills to assist them, as quickly as possible.
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Quality assurance through AI: in addition to live monitoring, our product offers AI-based evaluation tools to hear or watch, score, and provide agent feedback on past interactions
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AI Analytics & reporting: monitor live activity and current service levels, then look at long-term trends via a library of pre-built and custom reports
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Extensibility: integrate with today’s most popular business productivity tools
UNIVERGE BLUE PULSE
WORK SMARTER.
INTELLIGENT
COMMUNICATIONS.
SUPERCHARGE WORKPLACE EFFICIENCY & PRODUCTIVITY THROUGH COMMUNICATION ENHANCEMENTS THAT UNLOCK YOUR TEAM'S TRUE POTENTIAL.
INTELLIGENT COMMUNICATIONS - TRANSFORMING HOW BUSINESSES WORK
Wherever your business operates—the office, at home, on-site—it’s important that employees are equipped with the right tools to be productive and communicate with colleagues and clients from anywhere. Equally important is ensuring a safe, productive work environment that is good for your business and great for people. Bring your teams and customers together on one of the most inclusive integrated intelligent business communications platforms and adopt digital workplace strategies to create environments that maximize employee productivity, well-being, and safety.
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THE HEART OF YOUR COMMUNICATIONS
Seamlessly integrated within our Intelligent Communications Platform, UNIVERGE BLUE PULSE™ artificial intelligence (AI) technology is transforming how businesses work. By harnessing the power of Generative AI, Large Language Models, and Natural Language Processing, NEC’s UNIVERGE BLUE PULSE technology is helping businesses both large and small enhance employee collaboration and customer care, protect their IP, and realize greater mobility, efficiency, productivity, and cost savings.
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KEEP YOUR FINGER ON THE HEARTBEAT OF YOUR COMMUNICATIONS WITH UNIVERGE BLUE PULSE!
UNIVERGE BLUE PULSE ARTIFICIAL INTELLIGENCENEC’s UNIVERGE BLUE CONNECT utilizes our UNIVERGE BLUE PULSE artificial intelligence technology to help supercharge workplace efficiency and productivity through communication enhancements that unlock your team's true potential.
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AI ASSISTANT - Enhance productivity by using Generative AI to help employees access information easily and automate repetitive or time-consuming tasks.
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AUDIO TRANSCRIPTION - Receive automatic transcriptions of voicemail, video, and customer call recordings and send the text to participants when the call or meeting ends.
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NOTES & ACTION ITEMS - Identify key topics and actionable items (tasks, decisions, and follow-up actions) during video meetings and send them out to your participants.
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VIRTUAL BACKGROUNDS - Reduce distractions with greater visual privacy during meetings, especially in remote environments.
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GREATER CUSTOMER CARE
At the heart of our intelligent UNIVERGE BLUE ENGAGE contact center solution is UNIVERGE BLUE PULSE technology which empowers businesses with the intelligent insights they need to deliver exceptional customer experiences at every touchpoint.
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AI SENTIMENT ANALYSIS - Automatically identify the key information and emotional tone of your customer calls and categorize them as positive, negative, or neutral.
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AI AGENT - Let our ENGAGE AI Agent intelligently chat with customers, quickly interpret their needs, and efficiently route them through your support experience.
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AI INTERACTION SUMMARY - Automate call notetaking, freeing frontline users to serve more customers and improve supervisor coaching.
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WORKFLOW AUTOMATION - Flag customer interactions based on keywords and automatically assign them to your quality assurance analysts for review.
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TRANSCRIPTION REDACTION - Automatically redact sensitive content from call transcriptions to protect customer privacy and facilitate compliance.
ARTIFICIAL INTELLIGENCE OVERVIEW
AI INTERACTION SUMMARY
UNIVERGE BLUE SHARE
SHARE CONTENT.
WHEREVER YOU ARE.
START WITH FILE SHARING, CO-EDITING, AND COLLABORATION WITH BACKUP AND ADVANCED VIDEO CONFERENCING.
SMARTER ADMINISTRATION
UNIVERGE BLUE SHARE provides secure internal and external file and document sharing without compromising on accessibility or functionality.
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Save, synchronize, and share the latest document versions from any device.
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Protect documents and revisions with real-time backup.
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Safeguard files and the organization with antivirus protection.
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Guard against unauthorized or intentional document and file interceptions.
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LAYERED SECURITY
UNIVERGE BLUE SHARE includes multilevel security protocols for peace of mind and protection of information assets.
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Real-time backup of all PC files, mobile photos, and video files.
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Convenient one-click restoration at any point in time.
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Two-factor authentication and TLS encryption.
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Built-in anti-malware and antivirus protection for an additional layer of security.
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Time-specific auto recovery to quickly recover from cyberattacks
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Additionally, Bitdefender’s anti-malware and antivirus software are available for new and existing UNIVERGE BLUE SHARE customers at no extra cost.
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OPTIMAL COMPATIBILITY
UNIVERGE BLUE SHARE provides comprehensive document protection by integrating with Microsoft’s most popular productivity and communication applications.
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Microsoft 365®
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Outlook®
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Office®
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Active Directory®
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File Servers
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MANAGEMENT SUPPORT
Besides providing fast and secure ways to share digital files, UNIVERGE BLUE SHARE makes the sharing and receiving of information extremely convenient and controlled.
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24x7x365 phone support.
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Cross-device accessibility across desktop, laptop, smartphone, tablet, and the web.
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Unlimited versioning.
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Quick restoration to a point in time down to the minute.
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UNIVERGE BLUE CONNECT ROOMS
VIDEO CONFERENCE ROOM SOLUTION
CONNECT ROOMS is built to deliver the simplicity of CONNECT MEET virtual meetings through a consistent and familiar user experience from desktop to conference room. CONNECT ROOMS works with existing audio and video equipment and requires a small PC and Android tablet, all of which are available off-the-shelf.
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CONNECT ROOMS is fully integrated with UNIVERGE BLUE CONNECT and is FREE with any supported CONNECT license. This functionality brings unrivaled simplicity and a familiar intuitive interface for users and IT managers.
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Seamlessly add native CONNECT MEET video conferencing to any meeting room with this FREE add-on license and easily use existing, off-the-shelf hardware.
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Easily reserve a conference room and simultaneously schedule a video conference for both in-office and remote workers.
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Join a scheduled conference meeting from the tablet in the conference room with one tap.
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Start an ad-hoc meeting in a conference room and invite others who are remote or in office.
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Join a meeting from a conference room or remotely without host authorization.
TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH FULLY INTEGRATED UNIFIED COMMUNICATIONS
INDUSTRY SOLUTIONS
EDUCATION: UNIVERGE BLUE EVERYTHING AS A SERVICE FOR EDUCATION
UNIVERGE BLUE enables educational institutions to realize highly connected and secure learning environments that improve academic performance, protect data stores, and promote more enriching and interactive instruction, all from within the cloud and without the cost and hiring hassles of direct management.
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ENTERPRISE: UNIVERGE BLUE EVERYTHING AS A SERVICE FOR ENTERPRISE
Backed by 120 years of NEC experience, award-winning communications and IT technology, and a wealth of expertise from a trusted partner and business advisor to organizations and government agencies worldwide, UNIVERGE BLUE delivers a sound foundation on which to build from within the cloud. Whether looking to strengthen customer satisfaction, galvanize a dispersed workforce, centralize expertise, react more rapidly to opportunities, or need to meet certain regulatory compliance requirements , UNIVERGE BLUE delivers dynamic platforms where results are more personal, immediate, and productive and offers a highly secure communications environment with redundant data centers and 99.999% financially-backed uptime Service Level Agreement (SLA).
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FINANCE: UNIVERGE BLUE EVERYTHING AS A SERVICE FOR FINANCIAL SERVICES
UNIVERGE BLUE has everything financial firms need to keep their workforce connected – regardless of location – and provide the next generation of tech-savvy clients a seamless, personalized digital experience. Employees can collaborate on sensitive correspondence with increase privacy control and reach out to clients proactively for significantly improved service.
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GOVERNMENT: UNIVERGE BLUE EVERYTHING AS A SERVICE FOR GOVERNMENT
By moving to UNIVERGE BLUE’s centralized cloud communications services, government organizations can eliminate complex protocols and manual tasks that waste time and promote error-prone procedures. One platform for all your communication needs that is simple to deploy, and easy to maintain and learn. Minimal training is required with the intuitive interfaces across desktop and mobile apps which offer a consistent user experience. UNIVERGE BLUE offers 99.999% financially-backed uptime Service Level Agreement (SLA), redundant data centers to ensure your data is secure, and scales easily to meet even the most demanding communications requirements.
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HEALTHCARE: UNIVERGE BLUE EVERYTHING AS A SERVICE FOR HEALTHCARE
Healthcare organizations, with UNIVERGE BLUE’s feature-rich highly available communications, can achieve exceedingly connected environments where patients and care providers benefit from safe, secure, and assured connectivity and functionality. Patient care becomes more immediate, dynamic, and adaptive with UNIVERGE BLUE’s 99.999% uptime reliability needed to support healthcare organization’s information intensive and compliance-controlled caseloads.
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LEGAL: UNIVERGE BLUE EVERYTHING AS A SERVICE FOR LEGAL SERVICES
Clients are spending less time in offices and more time communicating through digital channels. To keep pace, law firms need to transform the desk-and-receptionist welcome into digital, multi-channel client experiences. UNIVERGE BLUE enables efficient and satisfying client interactions across voice, SMS, chat, online meetings, and more.
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RETAIL: UNIVERGE BLUE EVERYTHING AS A SERVICE FOR RETAIL
Whether the selling environment is a specialty retailer, web-based retailer, convenience store, or quick service restaurant, UNIVERGE BLUE cloud solutions are designed to boost in-store performance, reduce operating costs, and enable quick service at single and multi-site locations. With UNIVERGE BLUE, retailers gain access to a wide variety of cloud-based services from a single and reliable technology partner, making scaling and maintaining essential infrastructure faster, less complex, more intuitive, and cost efficient.
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SMALL & MEDIUM SIZE BUSINESSES: UNIVERGE BLUE EVERYTHING AS A SERVICE FOR SMB
UNIVERGE BLUE brings cloud nimbleness - with custom and highly integrated infrastructure in a variety of configuration and cost structures - to smaller organizations, improving the ability to scale operations to needs, adjust services according to demand, and implement cutting-edge technology without on-premises expertise. With the adaptability that cloud-based services provide, SMBs can establish themselves as more capable, relevant, and dynamic for a more favorable and competitive market presence.
UNIVERGE BLUE EVERYTHING AS A SERVICE FOR EDUCATION
WHY UNIVERGE BLUE CLOUD SERVICES FOR EDUCATION
UNIVERGE BLUE EVERYTHING AS A SERVICE FOR ENTERPRISE
WHY UNIVERGE BLUE CLOUD SERVICES FOR ENTERPRISES
UNIVERGE BLUE
EVERYTHING AS A SERVICE FOR FINANCIAL SERVICES
WHY UNIVERGE BLUE CLOUD SERVICES
FOR FINANCIAL SERVICES
UNIVERGE BLUE
EVERYTHING AS A SERVICE FOR GOVERNMENT
WHY UNIVERGE BLUE CLOUD SERVICES
FOR GOVERNMENT
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3 WAYS CLOUD COMMUNICATIONS
BENEFIT GOVERNMENT ENTITIES
Governments are under constant pressure to increase services, do more with less, and make sure every person feels safe, engaged, and informed. Flexible and cost-effective solutions that help government employees meet people’s needs – including during times of crisis – are essential now more than ever.
SUPERIOR CUSTOMER SERVICE | MAXIMIZE PRODUCTIVITY | OPERATIONAL EFFICIENCY
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UNIVERGE BLUE ENGAGE INTEGRATES
WITH YOUR EHR FOR SEAMLESS PATIENT INTERACTIONS
UNIVERGE BLUE ENGAGE integrates with EHR software providers like Epic, Cerner, and MEDITECH to improve communications between patients and providers. With this integration, you can significantly improve patient engagement by saving time and cutting call volumes.
UNIVERGE BLUE
EVERYTHING AS A SERVICE FOR LEGAL SERVICES
TRANSFORM YOUR CLIENT EXPERIENCE
WITH A CLOUD-BASED COMMUNICATIONS PLATFORM
UNIVERGE BLUE CLOUD SERVICES for Legal Services allows firms of any size to connect and collaborate more efficiently with clients and staff for a superior digital experience.
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UNIVERGE BLUE
EVERYTHING AS A SERVICE FOR RETAIL
WINNING INTERACTIONS WITH
SHOPPER & IN-STORE RETAIL SOLUTIONS
UNIVERGE BLUE CLOUD SERVICES for Retail designed to enhance in-store, online, and call center experiences for brick-and-mortar retailers
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3 WAYS CLOUD COMMUNICATIONS
BENEFIT RETAILERS
Retailers need a communications platform that improves customer service and engagement – within and beyond the storefront. Flexible and cost-effective solutions that help retail employees meet customer’s needs – especially during seasonal peaks for demand – are more essential than ever.
OPERATIONAL EFFICIENCY | MOBILE SALES | OMNICHANNEL CUSTOMER ENGAGEMENT
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UNIVERGE BLUE SIP TRUNKING
SMARTER DELIVERY OF YOUR TELEPHONY AND UNIFIED COMMUNICATIONS
Cost savings plus simplified, scalable, and flexible architecture
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YOU’RE INVITED!
TRAINING TUESDAYS
Please join us for one of our live training sessions on UNIVERGE BLUE CONNECT. The sessions are held on the first and third Tuesdays of the month at 1 p.m. CT.
UNIVERGE BLUE CLOUD SERVICES TRAINING LIBRARY
Welcome to our comprehensive training website for UNIVERGE BLUE CONNECT and ENGAGE. We are excited to help you to improve your employee productivity and provide an enhanced customer experience. We have curated a collection of instructional and informative videos for each solution, tailored to help your team fully understand the capabilities and powers of CONNECT and ENGAGE.
The CONNECT-focused curriculum focuses on employee and administrator needs, with key focus learning objectives including hunt group management, device ordering, and utilizing call recording.
The ENGAGE-focused curriculum focuses on the unique needs of agents and administrators, with key learning objectives including call interactions, dynamic notifications, and setting up the Evaluator feature.
To optimize your learning experience, we recommend following the video sequence as presented. This allows for a structured progression through the content. However, feel free to revisit individual videos to review a particular topic in more detail. Welcome to the Cloud!
THE CONNECT TRAINING LIBRARY
IS BROKEN UP INTO THE FOLLOWING USER EXPERIENCE SECTIONS.
MONTHLY LIVE TRAINING
In addition to this training library, we host two CONNECT live virtual training sessions each month. For more information or to register please visit https://www.univergeblue.com/training-tuesdays
IS BROKEN UP INTO THE FOLLOWING USER EXPERIENCE SECTIONS.
THE ENGAGE TRAINING LIBRARY
